Privacy Policy

Last Updated Date: 28 September 2025

 

We place the highest importance on respecting and protecting your privacy. Our relationship with you is our most important asset. We want you to be assured of your security and feel comfortable and confident when using the Evamed software (“Software”). The objective of this Policy is for you to better understand the type of information we intend to collect from you and the purpose for which the information collected by us will be used; the use of such information by the parties with whom we will share your information; our policy regarding cookies and identity theft instances; the data security practices of the third party website links available on our Platform; the data retention policy and information security measures implemented by us; our disclaimers in relation to Software and the Platform; our policy regarding the changes and updates to this Policy; our policy with respect to withdrawal of your consent; and legal rights and obligations in case of disputes and grievances.

This Privacy Policy (the “Policy”) applies to the licensing, use of or access of the Software and/or on its mobile/web applications (hereinafter, collectively referred to as the “Platform”), by the User (hereinafter “you” or “your”).

 

The Platform is provided by  Innovea Logitech Private Limited (hereinafter “Company” or “our” or “we” or “us”), a company incorporated under the Companies Act, 2013, having its registered office at A107, Wall Street 2, Ellis Bridge, Ahmedabad - 380006, Gujarat .

This Policy is published in accordance with the provisions of Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 4 of the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal data or Information) Rules, 2011 framed under the (Indian) Information Technology Act, 2000 (as amended from time to time) and that requires publishing the privacy policy for usage of Platform and Software. This Policy (read with the Terms of Use (hereinafter the “Terms”) constitute a binding and legally enforceable contract between the Company and User.

By using the Platform or availing the Software, you agree to this Policy. Subject to applicable laws, the terms of this Policy (and any changes thereto) will become applicable to you retrospectively on and from the date of your first use of the Platform. If you do not agree to the terms of this Policy, please do not use our Platform and Software. Further, by using this Platform, you also confirm that you are either the owner of or are duly authorized to use and share the information that the Platform may require, and that you using the Platform does not violate any applicable law or contract by which you may be bound or is otherwise prejudicial to any person. You agree to indemnify the Company, its employees, directors, officers, agents, business associates, affiliates and agents from any loss, damage, expenses or other adverse consequence they suffer as a result of your usage of the Platform unless such loss, damage, expenses or other adverse consequence can be attributed to our act or omission.

 

The Policy extends to the following information: (a) information you provide us, or the information otherwise collected by us through your usage of our Platform and use of Software (see Terms); (b) information collected while you use the Platform (c) information collected from any other source; or (d) information generated while availing the Software including but not limited to any transactional information. We aim for full transparency on how we gather, use, and share your information.

 

This Policy should be read in consonance with the Terms of Use (available at www.evamed.in/terms) and they are incorporated by reference. Capitalised terms not defined herein, shall have the meaning set out in the Terms.

1. Information we collect

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1.1 When you use our Platform or avail the Software, we collect the following certain sensitive personal data and information (“SPDI”) during your use of the Platform: (i) name; (ii) phone number; (iii) medical registration number and specialisation; and (iv) pincode. This SPDI is only collected and used for the purpose of user verification and maintaining safety and legitimacy of usage of the Platform. We do not share your data with any third party and/or store any personal information, any information is stored in your servers and/devices and is not stored by Evamed on its servers. No liability pertaining to the authenticity/ genuineness of the information disclosed will lie on the Company. Further, the Company will not be in any way responsible to verify any information obtained from you.

 

1.2 The Company shall collect and use SPDI including financial data and medical records only upon obtaining the express prior consent of the user. The Company shall implement reasonable security practices as per IS/ISO/IEC 27001 standards to safeguard such data. The SPDI will not be disclosed to any third party without the user's prior consent unless required under applicable law.

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1.3 We collect mobile numbers, e-mail addresses that you provide us on the Platform and use the same for sending various communications to you.

 

1.4 When you access or use our Software, we do not collect personally identifiable information regarding your interactions on the Software other than those specifically mentioned in this Policy. We collect crash logs and diagnostic information, which are used solely for the purpose of improving system performance and stability of the Platform. All such data is anonymized and does not identify any individual user. 

 

1.5 We collect certain traffic data with respect to the use of our website and Platform, which includes: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site / operating systems / operating system versions; (4) types of web browsers /browser plug-ins used to access the Site; (5) crash system activity; (6) referring sites which may have lead you to our Platform; and (6) other information associated with the interaction of your browser and the Platform (collectively "Traffic Data").

 

1.6 We share SPDI and Traffic Data with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to our operation of the Platform and/or by making certain interactive tools available to you. Those business partners shall be bound to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your SPDI to carry out their specific business obligations and provide you with the requisite services.

 

2. How we use the information

 

2.1 We do not sell or share your personal or financial information to anyone, except to the extent authorised by you in accordance with this Policy. However, notwithstanding anything contained in this Policy, you expressly acknowledge, consent and agree to the following terms on information use and further authorise us to access and use your information in the manner set out below:

a) to use your information to manage your account, to contact you and to operate, improve, and deliver our Platform. We use your information to give you a customized, interactive experience as you use our Platform and avail the Software.

b) to use your information for maintaining a record of such information and your transactions in a secure and confidential manner, and as required under the applicable laws.

c) to use services of third parties to provide the Platform for you, who are bound to keep such information confidential including but not limited to third party payment aggregators, cloud based service providers.

d) to troubleshoot software bugs and operational issues, to conduct data analysis, testing and research and to monitor and analyse usage and activity trends. Information collected may also be used to share communications to you about our products & services, provide additional features through cookies and to detect and/or prevent any fraudulent/criminal/prohibited activity as per applicable laws.

e) to use the data in an aggregated/compiled form to produce statistical/demographic analyses for marketing, strategy and other business purposes. However, these will be used in ways that will not be able to identify you or link any specific information to an individual. Such aggregated information and results/analyses shall be our property and you will not be entitled to any compensation for the use thereof.

f) to share your information with judicial, administrative and regulatory entities to comply with any legal and regulatory requirements.

g) to summarize information about your usage and combine it with that of others to learn about the use of the Platform and Software and further to help us develop new products and services.

h) to use your information to manage your account, to contact you and to operate, improve, and deliver our products and services, including the Platform. You further acknowledge, agree and authorise us to use your information for market research, project planning, product development, troubleshoot problems, analyse user behaviour, marketing purposes, and promotions.

i) to use your information to compute the charges for the products and services you purchase.  

j) to use the contact information to communicate with you. You further expressly consent and authorise us to send you messages on your mobile number, call you on your mobile number, send you messages and communicate with you in any other manner including for the purpose of providing you Platform and Software and for marketing and promotional purposes.

k) to share your information with identified business partners, our third party service providers and our affiliates to host, use, copy, transmit, process, store, share, analyse, display, make derivations, and back up all data you submit to us through the Software and as required by us, including but not limited to personal data and any other data relating to financial information of yourself and others, for the purposes of (a) providing the Software requested by you, as set out in this Policy and enable you to use the Platform (including the services provided by our business partners, third parties and affiliates; (b) allow us to improve, develop and protect the Software; (c) create, market or provide new services through the Company or its business partners, group companies and affiliates; (d) communicate with you about our Platform; and (e) send you information we think may be of interest to you. You agree, represent and warrant that you have, and you will maintain, all rights to allow the Company, our business partners and/ or any third-party service providers, and our affiliates, to host, use, compile, copy, transmit, process, store, share, analyse, display, make derivations, and back up all your data and retain aggregated customer data, including without limitation in combination with data of other users.

l) to conduct audit of your records without any notice in case of apprehension of fraud;

m) to retain/ store your data and confidential information, of any nature (either wholly or partially), in the Company’s servers or cloud or otherwise in any other medium as may be transmitted/ processed/ passed through the Platform.

 

2.2 If you choose to License the Software provided by our business partners or our third-party service providers through the Platform, your information may be governed by the terms of the privacy policy of such business partners and the third-party service providers. We will not be responsible or liable for the privacy practices of such business partners or any third-party service providers.

 

2.3 We may, share/ transfer/ assign all of your information with any other business entities, including in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of our business.

 

3. Cookie Policy

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3.1 Like many websites, we use cookies, flash cookies, web beacons or similar technologies. “Cookies” are small text files that are stored on your computer or other device when you visit certain online pages that record your preferences and actions. We use cookies for a variety of purposes, including remembering you and your preferences, tracking your use of our Platform, and facilitating your use of Platform. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. However, please note that refusing a cookie may limit your access and/or use of Platform and Software.

 

4. Identity Theft

 

4.1 There may be instances when you receive a seemingly legitimate looking e-mail asking your personal information from you such as your credit card details, bank account details, one-time passwords, contact information, etc. The Company will never ask for such information from you via e-mail.

 

4.2 Such activities are usually carried on by unauthorized individuals and are illegal in nature. They are called phishing or identity theft. In case of any suspicion of such activity or on receiving such an e-mail you are certain it was not sent by us. We advise you to not respond to such mail and to take whatever action you see fit.

 

5. Links to Other Sites

Our Platform provides links to other websites and third-party platforms  (“Third-Party Platforms”). Such Third-Party Platforms may collect information about you. We are not responsible for the privacy practices or the content of those linked websites and Third-Party Platforms. We recommend you review the privacy policies of such Third-Party Platforms. In case you choose to log-in through your Google account, we will access information from your Google accounts once they give us permission to do so whilst using the Google-related functionality (as the case maybe) of the Platform. Once permission is granted, the Platform accesses a user’s account details, mobile number, email address, contact list and location (as applicable). The respective privacy policies of Google will also be applicable.

 

6. Data Retention by Us

 

6.1 We will retain your information only for as long as is necessary for the purposes set out in this Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

 

6.2 We encourage you to review the information and inform about any discrepancies and information found to be inaccurate shall be corrected or amended. Please reach out to us at  support@evamed.in in case you would like to review the information collected by us.

 

6.3 You shall at all times, take adequate necessary precautions, at your end, to preserve the integrity and security of your data which shall include and not be limited to your personal information. All information disclosed by you shall be deemed to be disclosed willingly and without any coercion.

 

7. Log Data

We want to inform you that whenever you use our Platform or avail the  Software, we collect data from your device called Log Data. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilising the Service, the time and date of your use of the Service, and other statistics.

 

8. Information Security

We work to protect your information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain electronic and procedural safeguards of all information. We use both internal and external resources to review our security procedures.

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9. Disclaimer

9.1 We make no representation as to providing or storing back-up copies of any information submitted to us. You shall be solely responsible to ensure that you maintain back-up copies of such information and in the event of any malfunctioning or failing of the Platform for any reason whatsoever (including on account of maintenance), you may be required to resubmit such information.

 

9.2 Although, we take appropriate steps to maintain the security of information we collect from you, we assume no responsibility of whatsoever nature as to make good the losses and damages you may incur, due to privacy and/or security breach of your information. We shall not be liable for any loss or damage sustained by reason of disclosure (inadvertent or otherwise) of any information and/or omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.

 

9.3 When payment information is being transmitted on or through the Platform, it will be protected by encryption technology of a third-party payment services providers, including payment gateways. You agree, acknowledge and consent to such sharing of your information with third party service providers to process payments and manage your payment-related information. The Company does not guarantee that the transmissions of your payment-related information or other information will always be secure.

 

10. Changes to this Policy

Please note that this Policy may change from time to time. The “Last Updated” date at the top of the Policy indicates when the most recent modifications were made to the Policy. We reserve the right to modify or amend the terms of our Policy from time to time. We will endeavour to post any changes to this Policy on our webpage and, if the changes are significant, to provide a more prominent notice. While we will make reasonable efforts to keep you posted on any updates to this Policy, to make sure that you are aware of any changes, we recommend that you review this Policy periodically. In the event we modify this Policy, your continued use of the Platform and Software will signify your acceptance of the modified Policy, and will be adequate proof that you have expressly agreed to the terms of this Policy which shall apply from the date of your first use of the Platform.

 

11. Withdrawal of Consent by You

You may choose to withdraw your consent provided hereunder at any point in time. Such withdrawal of consent must be sent in writing to support@evamed.in.  In case you later withdraw your consent, we request you not to access the Platform and/or use the Software and also reserve the right to not provide you any Software through the Platform.  

 

12. Governing Law

This Policy shall be governed by and construed and enforced in accordance with the laws of India. Any controversies, conflicts, disputes, or differences arising out of this Policy shall be resolved by arbitration in Mumbai in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this Clause. The tribunal shall consist of 1 (one) arbitrator appointed by us. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential and not disclose to any person, other than on a need to basis or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the Parties hereto. Subject to other provisions in this Clause, courts in Mumbai shall have exclusive jurisdiction over all issues arising out of this Policy.

 

13. Contact Us

If there are any questions or grievances regarding this Policy or the safety of your information, you may contact us at the address given below.

Grievance Officer

Name: Jay Parikh

Address: A107, Wall Street 2, Ellis Bridge, Ahmedabad - 380006, Gujarat .

Email: jay@evamed.in